Overview
At vewomlenses, we are committed to providing you with the best shopping experience. If for any reason you are not satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.
7-Day Refund Window
You may request a refund within 7 days from the date of delivery for most eligible items. This gives you ample time to try on your eyewear and ensure you're completely satisfied.
Quick Refund Summary
- Refund Window: 7 days from delivery
- Refund Method: Original payment method
- Processing Time: 10-14 business days
- Return Shipping: Free for defective items
Note: For prescription eyewear, please ensure your prescription is accurate before ordering. We are not responsible for prescription errors provided by the customer.
Refund Eligibility
To be eligible for a refund, your item must meet the following criteria:
Eligible Items Must:
- Be unused and in the same condition as when received
- Include all original packaging, boxes, and tags
- Be accompanied by the original receipt or proof of purchase
- Include all accessories, manuals, and gifts that came with the order
- Be returned within 7 days of delivery
Condition Requirements
Items must show no signs of wear, use, or damage. All returned items are inspected upon receipt to ensure they meet our eligibility requirements.
Tip: Try on your eyewear indoors on a clean, soft surface. Once you're satisfied with the fit and look, you can wear them outside. Handle your eyewear with care to avoid scratches or damage.
Refund Process
Requesting a refund is simple. Follow these steps:
Step 1: Contact Us
Reach out to our customer service team to initiate your refund request:
Step 2: Receive Instructions
Once your refund request is approved, we'll send you a prepaid return shipping label (for defective items) or return instructions.
Step 3: Package Your Item
Package the item securely in its original packaging. Include all accessories and the return form.
Step 4: Ship Your Return
Drop off the package at the designated shipping location. Use a tracked shipping method for safety.
Step 5: Refund Processing
Once received and inspected, your refund will be processed within 10-14 business days.
Refund Timeline
After we receive your return, please allow the following time for processing:
- Inspection: 3-5 business days
- Refund Processing: 5-7 business days
- Total Time: 10-14 business days
Important Deadlines
- 7-Day Window: Must initiate refund request within 7 days of delivery
- Return Shipping: Item must be shipped within 3 days of approval
- Inspection Period: 3-5 business days upon receipt
Late Refunds
If you haven't received your refund after 14 business days:
- Check your bank account statements
- Contact your credit card company
- Contact us if the refund still isn't visible
Refund Methods
Refunds are credited to your original payment method:
Standard Refund Timelines
- Credit/Debit Cards: 5-10 business days (varies by bank)
- UPI: 1-3 business days
- Net Banking: 3-5 business days
- PayPal: 5-7 business days
Store Credit Option
For faster processing, you can choose to receive store credit:
- Processing Time: 1-2 business days
- Bonus: Get 10% extra credit on your refund
- Expires: Never expires
Partial Refunds
We may offer partial refunds in these situations:
- Items returned after 7 days
- Items not in original condition
- Missing parts, accessories, or packaging
- Signs of use or wear
Non-Refundable Items
The following items cannot be refunded:
- Custom Products: Made to your specifications
- Prescription Eyewear: Once order is processed
- Sale Items: Marked as "Final Sale"
- Clearance Items: Marked as non-refundable
- Gift Cards: Cannot be redeemed for cash
- Personalized Items: Custom engravings or adjustments
- Earrings: For hygiene reasons
- Opened Software: Digital products
Final Sale Notice
Items marked as "Final Sale" or "Clearance" are sold as-is and cannot be returned or refunded. Please carefully review product descriptions before purchasing.
Important: For prescription eyewear, please verify your prescription details carefully before placing your order. We are not responsible for errors in the prescription information you provide.
Defective Products
We stand behind the quality of our products. If you receive a defective item, we will make it right at no additional cost.
What is a Defect?
A defect includes:
- Manufacturing defects
- Material defects (peeling, discoloration, cracking)
- Structural defects (broken hinges, loose frames)
- Functional defects (lenses not properly fitted)
- Optical defects (incorrect prescription)
Not Considered Defects
The following are not considered defects:
- Normal wear and tear
- Scratches from use
- Minor cosmetic issues from shipping
- Fit issues due to incorrect measurements
Defective Return Process
For defective items:
- Contact us with photos of the defect
- We provide a prepaid return label
- We'll repair, replace, or refund at no cost
- Return shipping is always free for defective items
Shipping Costs
Return Shipping Costs
- Standard Returns: Customer pays return shipping
- Defective Items: We cover all shipping costs
- Wrong Item Sent: We cover all shipping costs
Original Shipping Costs
Original shipping costs are non-refundable unless:
- The return is due to our error
- The item is defective
- We are required by law to refund
Exchange Shipping
For exchanges, standard shipping is free for the first exchange. Additional exchanges may incur shipping fees.
International Refunds
We accept international refunds with some additional considerations:
Process
International customers must:
- Contact us to initiate a refund
- Provide photos of the item
- Ship returns at their own expense
- Include commercial invoice for customs
Customs and Duties
Customs duties and taxes are non-refundable. We recommend shipping returns DDU (Delivered Duty Unpaid) to minimize customs issues.
Refund Amount
Refunds will be issued minus:
- Original shipping costs
- Customs duties paid (if any)
- Return shipping costs (customer responsibility)
Contact Us
If you have any questions about our refund policy, please contact us:
Our refunds team is available Monday-Saturday, 9 AM - 6 PM IST.
