Overview
At vewomlenses, we are committed to delivering your eyewear safely and on time. We partner with reliable carriers to ensure your package arrives in perfect condition.
Quick Summary
- Processing Time: 1-3 business days
- Carriers: India Post, DTDC, FedEx
- Tracking: Available for all orders
- Signature Required: For orders over ₹5000
Note: Prescription eyewear may require additional processing time to ensure accuracy. We'll notify you if there are any delays.
Shipping Methods
We offer several shipping options to meet your needs:
Standard Shipping
- Delivery Time: 5-7 business days
- Carrier: India Post Speed Post
- Package Weight: Up to 2 kg
- Delivery Days: Monday - Saturday
Express Shipping
- Delivery Time: 2-3 business days
- Carrier: DTDC / FedEx
- Package Weight: Up to 5 kg
- Delivery Days: Monday - Saturday
Priority Shipping
- Delivery Time: 1-2 business days
- Carrier: FedEx Priority
- Package Weight: Up to 5 kg
- Delivery Days: Monday - Saturday
Same Day Delivery
- Delivery Time: Same day (if ordered before 12 PM)
- Availability: Limited areas only
- Carrier: Local courier
- Restrictions: May not be available for all items
Delivery Timeframes
Here's what to expect once your order is shipped:
Processing Time
- Standard Orders: 1-3 business days
- Prescription Orders: 3-5 business days
- Custom Orders: 5-7 business days
- Rush Orders: Same day (if available)
Shipping Time
- Standard: 5-7 business days
- Express: 2-3 business days
- Priority: 1-2 business days
Total Delivery Time
- Standard: 6-10 business days
- Express: 3-5 business days
- Priority: 2-4 business days
Note: Delivery times are estimates and begin from the shipping date. Actual delivery times may vary based on weather, holidays, or carrier delays.
Order Tracking
You can track your order every step of the way:
How to Track
Once your order ships, you'll receive:
- Shipping confirmation email
- Tracking number
- Carrier tracking link
Tracking Options
- Online: Use the tracking number on the carrier's website
- Account: Log in to your account for order status
- Email: Click the link in your confirmation email
Tracking Updates
Tracking information typically updates:
- Scan: Within 24 hours of shipment
- In Transit: When package is en route
- Out for Delivery: Day of delivery
- Delivered: When package is received
Shipping Costs
Our shipping rates are calculated based on order value, weight, and destination:
Domestic Shipping Rates
- Standard (5-7 days): ₹99
- Express (2-3 days): ₹199
- Priority (1-2 days): ₹349
- Same Day: ₹499 (where available)
Additional Fees
- Signature Required: Free for orders over ₹5000
- Insurance: Free for orders up to ₹10000
- Extra Insurance: 1% of order value (optional)
Package Surcharges
- Oversized packages may incur additional fees
- Remote area deliveries may have surcharges
- Holiday shipping may have peak surcharges
Tip: Sign up for our newsletter to receive free shipping promotions and special offers!
Free Shipping
We offer free shipping on qualifying orders:
Free Shipping Eligibility
- Minimum Order: ₹999 or more
- Member Orders: Free standard shipping for members
- Promotional: During special promotions
- Prescription: Always free for prescription orders
Free Shipping Method
When you qualify for free shipping:
- Method: Standard shipping only
- Delivery Time: 5-7 business days
- Carrier: India Post Speed Post
How to Qualify
- Create an account and join our membership program
- Subscribe to our newsletter
- Purchase prescription eyewear
- Check for current promotions
International Shipping
We ship to select international destinations:
Available Countries
We currently ship to:
- United Kingdom
- Canada
- Australia
- European Union (selected countries)
- Other countries (contact us for availability)
International Shipping Rates
- Standard International: $24.99
- Express International: $49.99
- Priority International: $79.99
Delivery Timeframes
- Standard: 10-21 business days
- Express: 5-10 business days
- Priority: 3-5 business days
Customs and Duties
International customers are responsible for:
- Customs duties and taxes
- Import fees
- Brokerage fees (if applicable)
Important Notes
- Please provide a valid phone number for customs
- Include a VAT/GST number if required
- Delivery times may vary by country
Packaging
We take special care to package your eyewear safely:
Our Packaging
- Eyewear Case: Official VEWOM Optique hard case
- Lens Cloth: Microfiber cleaning cloth
- Box: Branded double-box packaging
- Padding: Protective bubble wrap
Prescription Packaging
Prescription eyewear includes:
- Authenticated prescription card
- UV protection information
- Care instructions
- Warranty card
Gift Packaging
Gift orders include:
- Gift receipt (price hidden)
- Premium gift box
- ribbon and bow
- Personalized gift message
Delayed Packages
We understand how frustrating delays can be. Here's what to do:
Common Reasons for Delays
- Weather conditions
- Holiday volume
- Carrier delays
- Customs clearance (international)
- Incorrect address
What to Do
If your package is delayed:
- Check tracking for status updates
- Allow 48 hours for tracking to update
- Contact your local post office
- Reach out to our customer service
How We Help
If your package is significantly delayed:
- We'll investigate with the carrier
- File a claim if necessary
- Offer replacement or full refund
- Keep you updated throughout the process
Note: Please wait at least 48 hours beyond the expected delivery date before reporting a delayed package.
Contact Us
If you have any questions about our shipping policy, please contact us:
Our shipping team is available Monday-Saturday, 9 AM - 6 PM IST.
For fastest service, please have your order number ready when contacting us.
