Overview
At vewomlenses, we want you to be completely satisfied with your purchase. We stand behind the quality of our products and offer a hassle-free return policy to ensure your shopping experience is exceptional.
Return Window
You may return most items within 30 days of the delivery date for a full refund or exchange. Items must be in their original condition with all tags, packaging, and accessories included.
Quick Return Summary
- Return Window: 30 days from delivery
- Refund Method: Original payment method
- Processing Time: 10-14 business days
- Return Shipping: Free for defective items
Return Eligibility
To be eligible for a return, your item must meet the following criteria:
Eligible Items Must Be:
- Unused and in the same condition as when you received it
- Include all original packaging, boxes, and tags
- Accompanied by the original receipt or proof of purchase
- Returned in the original protective packaging
- Include all accessories, manuals, and gifts that came with the order
Condition Guidelines
Items should show no signs of wear, use, or damage. All items are inspected upon return to ensure they meet our eligibility requirements.
Tip: Try on your eyewear indoors on a clean surface to test the fit. Once you're satisfied, you can wear them outside. All we ask is that you handle them with care.
How to Return
Returning your item is easy. Follow these simple steps:
Step 1: Initiate Your Return
Contact our customer service team to initiate your return. You can reach us through:
Step 2: Receive Return Label
Once your return is approved, we'll email you a prepaid return shipping label (for defective returns) or provide instructions for shipping.
Step 3: Package Your Item
Package the item securely in its original packaging. Include all accessories and the return form (provided with your order).
Step 4: Ship Your Return
Drop off the package at the designated shipping location. We recommend using a tracked shipping method.
Step 5: Refund Processing
Once received and inspected, your refund will be processed within 10-14 business days.
Exchanges
We offer easy exchanges if you need a different size, color, or style.
How to Exchange
To exchange an item:
- Follow the return process
- Note your exchange preference on the return form
- We will ship the new item once the original is received
- Or place a new order and return the original for a refund
Exchange Shipping
Standard shipping is free for the first exchange. Additional exchanges may incur shipping fees.
Defective Products
We stand behind the quality of our products. If you receive a defective item, we will make it right.
What is a Defect?
A defect includes:
- Manufacturing defects
- Material defects (peeling, discoloration)
- Structural defects
- Functional defects
Normal Wear and Tear
Regular wear and tear, including scratches from use, is not considered a defect.
Defective Return Process
For defective items:
- Contact us with photos of the defect
- We provide a prepaid return label
- We'll repair, replace, or refund at no cost
- Return shipping is always free for defective items
Shipping Costs
Return Shipping Costs
- Standard Returns: Customer pays return shipping
- Defective Items: We provide prepaid label
- Wrong Item Sent: We cover all shipping costs
Original Shipping Costs
Original shipping costs are non-refundable unless:
- The return is due to our error
- The item is defective
- We are required by law to refund
Free Return Shipping
We occasionally offer free return shipping promotions. Check our website or subscribe to our newsletter for special offers.
Non-Returnable Items
The following items cannot be returned:
- Custom Products: Made to your specifications
- Sale Items: Marked as "Final Sale"
- Clearance Items: Marked as non-returnable
- Gift Cards: Cannot be redeemed for cash
- Earrings: For hygiene reasons
- Personalized Items: Custom engravings
- Downloadable Software: Digital products
- Health Products: Opened or used items
Final Sale Items
Items marked as "Final Sale" or "Clearance" are sold as-is and cannot be returned. We encourage you to carefully review product descriptions before purchasing.
International Returns
We accept international returns with some additional considerations:
Process
International customers must:
- Contact us to initiate a return
- Provide photos of the item
- Ship returns at their own expense
- Include commercial invoice for customs
Customs and Duties
Customs duties and taxes are non-refundable. We recommend shipping returns DDU (Delivered Duty Unpaid) to minimize customs issues.
Refund Amount
Refunds will be issued minus:
- Original shipping costs
- Customs duties paid (if any)
- Return shipping costs (customer responsibility)
Contact Us
If you have any questions about our return policy, please contact us:
Our returns team is available Monday-Saturday, 9 AM - 6 PM IST.
