Return & Refund Policy

Last Updated: 28 July 2026

At VEWOM Lenses, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return within 3 days of receiving your order, provided that:

The product is unused, unworn, and in its original condition.
All original packaging, accessories, labels, and invoices are included.
The product is free from scratches, damage, or signs of use.
The return request is approved by our customer support team.

2. Non Returnable Products

The following products are not eligible for return or refund unless they are damaged, defective, or incorrectly delivered:

Prescription lenses made according to your submitted prescription.
Customized or made to order eyewear.
Contact lenses with opened or damaged packaging.
Products damaged due to improper handling by the customer.
Items purchased during clearance or special promotional sales, unless otherwise stated.

3. Damaged, Defective, or Incorrect Products

If you receive:

A damaged product.
A defective product.
An incorrect item.

Please contact our customer support within 48 hours of delivery and provide:

Your order number.
Photos or videos of the product.
A brief description of the issue.

After verification, we will arrange a replacement, exchange, or refund, as applicable.

4. Return Process

To initiate a return:

Contact our customer support team within the eligible return period.
Share your order details and the reason for the return.
If your request is approved, return instructions will be provided.
Once the returned product is received and passes our quality inspection, the refund or replacement process will begin.

5. Refund Policy

Refunds are processed only after successful inspection of the returned product.
Approved refunds will be credited to the original payment method.
Depending on your bank or payment provider, the refund may take 5 to 10 business days to reflect in your account.
Shipping charges are generally non refundable unless the return is due to our error.

6. Order Cancellation

Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests cannot be guaranteed.
Orders for prescription lenses or customized eyewear cannot be cancelled once manufacturing has started.