Please read these terms carefully before using our website.
Effective Date: 28 July 2026
At VEWOM Lenses, we are committed to delivering your eyewear, prescription lenses, sunglasses, contact lenses, frames, and optical accessories safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.
All orders are processed within 1 to 3 business days after successful payment confirmation.
Prescription lenses and customized eyewear may require additional processing time depending on the prescription and lens customization.
Orders are not processed or shipped on Sundays or public holidays.
During periods of high order volume, processing times may be slightly delayed.
Shipping charges, if applicable, will be displayed during checkout before payment.
VEWOM Lenses may offer Free Shipping on selected products, minimum order values, or promotional campaigns.
Standard delivery within India generally takes 3 to 7 business days, depending on your location.
Orders containing customized or prescription lenses may require additional manufacturing time before dispatch.
Delivery to remote or rural locations may take longer.
Delivery timelines are estimates and may vary due to circumstances beyond our control.
We work with trusted courier and logistics partners to ensure secure and timely delivery.
Once your order has been shipped, you will receive a tracking ID via SMS, email, or WhatsApp, where available.
Customers can track their shipment using the tracking link provided after dispatch.
If you do not receive your tracking details within the expected time, please contact our customer support team.
Delivery may be delayed due to:
Severe weather conditions.
Courier or logistics partner delays.
Public holidays or government restrictions.
Natural disasters or other unforeseen circumstances.
VEWOM Lenses is not responsible for delays caused by third party courier or logistics providers. However, we will assist you in tracking and resolving delivery issues whenever possible.
Please ensure that your shipping address, mobile number, and PIN code are accurate before placing your order.
VEWOM Lenses is not responsible for delivery failures caused by incorrect or incomplete shipping information provided by the customer.
Additional shipping charges may apply if re delivery becomes necessary.
Our courier partners will make multiple delivery attempts according to their standard delivery policy.
If delivery cannot be completed due to customer unavailability, the package may be returned to our warehouse.
If your order arrives damaged, please notify us within 48 hours of delivery.
Kindly provide your order number along with clear photographs or videos of the damaged package and product.
In the event of a lost shipment, VEWOM Lenses will coordinate with the courier partner to investigate and resolve the matter as quickly as possible.
Currently, VEWOM Lenses ships only within India.
If international shipping becomes available in the future, applicable shipping charges, customs duties, taxes, and import fees will be the responsibility of the customer unless otherwise specified.
For any shipping related questions or assistance, please contact us:
VEWOM Lenses
Customer Support
Mobile: +91 XXXXXXXXXX
Email: support@vewomlenses.com
Website: https://www.vewomlenses.com
We appreciate your trust in VEWOM Lenses and strive to ensure every order reaches you safely, securely, and on time.
© 2026 VEWOM Optique. All Rights Reserved.
